EDGE
Consulting Group
THE
Employee Engagement
Are co-workers not getting along? Are there customer service issues? Quality not what it should be?
Benefits of Engagement
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86% will recommend the company’s products and services to their family and friends
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79% See managers as a person not just a boss
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82% Motivated by performance & recognition
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Engaged employees are 2X more productive
Engaged Employee Traits
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Believe in the organization
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Have the "desire" to work to make things better
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Understand the business context and the bigger picture
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Are respectful
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Are willing to go the extra mile
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Stay up to date with developments within their industry
Costs of Disengagement
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73% Social media usage on company time & play games, sleep, socialize too much
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69% Do not feel appreciated
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25% Spend time looking for jobs and will quit in less than 1 year
Problems of Disengagement
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Lower Sales
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Poor Moral
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Low Customer Loyalty
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Poor Customer Satisfaction
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High Absenteeism
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More Turnover
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Diminishing Profitability
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Building Trust and Employee Appreciation
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Communication and Meeting Alignment
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Company Culture Enrichment, Mission & Vision
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Owner Strength and Weakness Assesment
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Leadership Team Development & Clarity
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Goal Setting and Achievement
On The Executive Level: Trust, Communication, and Culture
On The Manager Level: Coaching, Performance, & Feedback
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Manager Skill Set Assesment & Training
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Social Style & Leadership Training
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Interviewing & Hiring the Right People
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Defining Job Descriptions & Onboarding
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Performance Appraisals & Giving Feedback
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Employee Recognition Programs
On The Individual Level: Training, Accountability, & Action
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Employee Skill Set Assessment
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Sales Training
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Service Training
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Time Management
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Team Building Solutions
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Employee Long Term Goals